Customer Service Representative
Pay Starting from $47,500 per Year!
Location: Rochester, NY

Are you ready to take your career in customer service to the next level? We are looking for a passionate and energetic individual to join our team as an on-site Customer Service Representative in Rochester. This role offers a unique opportunity to work directly at events, delivering top-quality service and creating memorable experiences for attendees.

Role Overview:
As an on-site Customer Service Representative, you'll be the face of our company, engaging with event attendees, addressing their inquiries, and ensuring they have a fantastic experience with our products and services. You'll play a key role in maintaining high levels of satisfaction and building strong customer relationships.

Key Responsibilities:

• Provide exceptional customer service and support at various events.
• Respond to customer inquiries and resolve issues in a professional and timely manner.
• Maintain accurate customer records and update databases as needed.
• Assess customer needs and recommend products or services to meet those needs.
• Utilize effective sales techniques to upsell and cross-sell when appropriate.

What We’re Looking For:

• Excellent communication and interpersonal skills.
• Strong ability to understand customer needs and offer personalized solutions.
• Sales experience is a plus, especially in upselling and cross-selling.
• Bilingual in English and Spanish is a bonus.

Why Join Us?
Our client offers competitive pay, comprehensive training, and great opportunities for growth within the company. Join our team of dedicated Customer Service Representatives and help make every customer interaction count in a dynamic, supportive environment.

How to Apply:
Ready to get started? Submit your resume today to join our team and start making a real difference. We look forward to hearing from you!