Customer Service Representative

Atlanta, GA (Onsite)

Job Type: Full-time, Entry-Level (Training Provided from Day 1)

Job Description:

We have some great customer service vacancies available in Atlanta, GA. A prestigious company is currently seeking a Customer Service Representative to join their team.

As a Customer Service Representative, you will deliver excellent service, helping promote our client's products and services to their customers. You will have a vibrant personality and a passion for helping others to achieve your goals and those of the company.

While previous customer service experience is preferred, training will be provided.

CSR Responsibilities:

• Interact with customers in a professional and courteous manner, addressing their inquiries, concerns, and requests
• Provide product information, resolve complaints, and offer solutions to ensure customer satisfaction
• Maintain accurate and detailed customer records using our CRM system
• Collaborate with cross-functional teams to escalate and resolve complex issues
• Continuously enhance product knowledge to assist customers effectively
• Meet and exceed sales targets, including response times and customer satisfaction ratings

CSR Requirements:

• Candidates will need to be over the age of 18 on our clients request, due to handling customer information.
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Ability to remain calm and composed under pressure
• Prior experience in customer service or a related field is a plus but not essential

How to Apply: If you are passionate about providing outstanding customer service and are ready to take on this rewarding opportunity, click the "Apply" button now. We embrace diversity and encourage individuals from all backgrounds to apply.

Equal Opportunities Employer

Our client is an equal opportunities employer committed to creating a diverse and inclusive workplace. They believe that diversity in our workforce enhances creativity, innovation, and business success. They do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other protected status as required by applicable law. All employment decisions are based on merit, qualifications, and business needs.

What's Next:

Thank you for your interest! Shortlisted candidates will be contacted within the next 3-4 working days to schedule an interview. All interviews will be conducted online via Zoom. Please note that this position requires working from their office in Atlanta, GA,. Stay tuned for updates as we are actively hiring.